SHIPPING AND CANCELLATION POLICY
Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We (www.lumarajewels.com) know that your order arriving on time for your event is VITAL and you may have apprehensions about online shopping and delivery of products. To ensure that your experience at Lumara Jewels is convenient and hassle-free, we have tied up with the reputed logistics partners who deliver the product to your doorstep.
The total delivery time is: Order Processing Time + Delivery Time.
The total delivery time is: Order Processing Time + Delivery Time.
Shipping Policy Terms and Conditions:
We offer FREE shipping on every order within India.
All goods will be fully insured by Lumara Jewels for either purchase or exchange, so your purchase is 100% safe.
Under our 15 Days Repair and Exchange Policy, Lumara Jewels provides FREE shipping to the Customers.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.
You can track the current progress of your package through Brillante’s track order portal in your account dashboard.
Customers can either call our Customer Care team at +91-8130858013 or email at support@lumarajewels.com.
If you have any other questions, please contact us at support@lumarajewels.com.
Our Estimated Shipping time: 3 to 5 Business Days
SOMETHING MISSING IN THE DELIVERY:
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please note that this does not mean you will be charged any additional delivery cost. If you have any other questions, please contact us at support@lumarajewels.com.
Cancellation Policy
Our Cancellation Policy aims is a step towards Customer Satisfaction while purchasing items from our online store.
Cancellation Policy Terms and Conditions:
You can cancel your order for a product within 24 hours of purchasing or before we dispatch your order for delivery, whichever is early.
A 15% cancellation fee will be levied for cancellation and the remaining 85% of the invoice value will be returned to the customer.
We also have the right to check out for extra information to accept orders in a few cases. We make sure to notify you if your order is canceled partially or completely or if in case any extra data is required to accept your order
To cancel your order mail us at support@lumarajewels.com or call us at +91-8130858013 between 11 AM - 8 PM with your Order ID and product details.
Automated Order Cancel:
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Product Pricing Error: We may move to Cancel the Order in case of such error comes to our notice;
Product Information Error: We may cancel the Order if we found any information related to the Product is not matching up with the Product’s feature;