Lumara Jewels - A Brand from the House of Gokul Das Fine Jewellery
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💎 Lumara Jewels - A Brand from the House of Gokul Das Fine Jewellery 💎

SHIPPING AND CANCELLATION POLICY


Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.lumarajewels.com) know that your order arriving on time for your event is VITAL and you may have apprehensions about online shopping and delivery of products. To ensure that your experience at Lumara Jewels is convenient and hassle-free, we have tied up with the reputed logistics partners who deliver the product to your doorstep.

The total delivery time is: Order Processing Time + Delivery Time.

The total delivery time is: Order Processing Time + Delivery Time.


Shipping Policy Terms and Conditions:

  • We offer FREE shipping on every order within India.

  • All goods will be fully insured by Lumara Jewels for either purchase or exchange, so your purchase is 100% safe.

  • Under our 15 Days Repair and Exchange Policy, Lumara Jewels provides FREE shipping to the Customers.

  • We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.

  • You can track the current progress of your package through Brillante’s track order portal in your account dashboard.

  • Customers can either call our Customer Care team at +91-8130858013 or email at support@lumarajewels.com.


If you have any other questions, please contact us at support@lumarajewels.com.

Our Estimated Shipping time: 3 to 5 Business Days


SOMETHING MISSING IN THE DELIVERY:

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please note that this does not mean you will be charged any additional delivery cost. If you have any other questions, please contact us at support@lumarajewels.com.


Cancellation Policy

Our Cancellation Policy aims is a step towards Customer Satisfaction while purchasing items from our online store.


Cancellation Policy Terms and Conditions:


Automated Order Cancel:

Please accept our apologies, occasionally we have to cancel orders for some reasons: